Mr. Fireplace is one of the only fireplace companies in existence that will ensure that your fireplace will run properly after the sale is made. It starts by ensuring that Mr. Fireplace's qualified sales staff ensures the customer that the purchase they are about to make is the fireplace that will suite the customers needs today, and in the future. The next step in the process is the installation of the fireplace, by Mr. Fireplace's qualified in house installers. After the installation Mr. Fireplace also offers a free orientation with the purchase of your fireplace to ensure you know exactly how to operate your fireplace.

All manufacture's recommend the fireplace be serviced on a annual basis. This is not to be confused with the manufacture's warranty. Mr. Fireplace offers a Preferred Service Agreement which for an annual fee we will ensure that your fireplace will continue to operate trouble free by visiting your house and conducting an extensive diagnostic and analysis check of your fireplace at a predetermined time. This consists of a comprehensive 32 point inspection and cleaning. With the purchase of a PSA you get an additional discount on future parts and accessories. When purchasing a Preferred Service Agreement you can save up to 40% of the cost of a clean and diagnostic analysis.

Mr. Fireplace offers on an on call basis, at current labour rates, a clean and diagnostic check. This consists of a comprehensive 32 point inspection and cleaning.