| Here are some common
questions:
How do I light my pilot?
Click here for step-by-step instructions to light your
pilot.
How can I get my hearth products serviced?
You will need to contact the Mr. Fireplace Service
Representative in your area. Refer to contacts for
locations
Where can I purchase parts or accessories for my
fireplace/stove/insert?
You will need to contact a Mr. Fireplace Sales
Representative in your area. Refer to contacts for
locations
What does the term zero clearance mean?
Zero clearance has two meanings. The first is whether or
not the fireplace can be placed on a floor without
footings. The second meaning of zero clearance is if you
are able to finish up to the face of the fireplace, so
that no metal shows after installation is complete.
There are several models on our website that are capable
of this clean-faced, zero clearance finish.
What is a flue?
A flue is another name for the fireplace chimney or
venting system.
Can I install a fireplace, stove or insert myself?
Installation of our hearth products must be done in
strict accordance with local or national building codes,
and the unit's installation manual. We recommend that
our products be installed by a factory-trained Mr.
Fireplace installer.
I live in a warm climate and want the look of a great
fire but don’t want heat. What are my options?
Too much heat can be an issue even in colder climates.
There are several gas fireplace models which allow you
to control the heat coming into the room. You have the
option of redirecting the heat totally out of your home,
or to other parts of your home. Electric fireplaces are
also available in a heat or no heat operation mode.
Should I have any type of inspection done to my
fireplace, stove or insert?
Yes. We recommend annual service of your fireplace by a
qualified serviceperson. This will ensure that your
appliance is functioning properly.
If I want to convert my wood-burning fireplace to
gas, is a set of gas logs or a gas insert going to be my
best option?
Your decision really comes down to how much a priority
heating efficiency is for you. If you want a lot of heat
from your fireplace, you should consider a direct vent
gas insert. From a cost standpoint, an insert will cost
approximately five times the cost of a nice gas log set.
However, since the insert is very efficient, it will pay
for itself over a period of a few years in gas bill
savings. We offer both a full line of inserts and vented
gas logs to choose from. Installing room-vented or vent
free log sets in our wood-burning fireplaces is
unacceptable. Doing so will void your warranty on the
fireplace and possibly your homeowners insurance.
How often do I have to clean the gas fireplace and
vent?
Although the frequency of your fireplace servicing and
maintenance will depend on use and the type of
installation, you should have a qualified Mr. Fireplace
service technician perform an appliance check-up at the
beginning of each heating season.
Can I shut the pilot off in
the summer?
It's not recommended in climates
that are high in humidity.
Otherwise, you can turn the
pilot off when you won’t be
using your appliance for an
extended period of time, and
then use our on-line
instructions to relight the
pilot when needed.
How much gas does the pilot
light use?
A pilot light will burn 800 to
1500 BTUs/hr. Your monthly gas
bill should include your exact
cost per "therm" (100,000 BTUs).
Based on this rate you can
calculate the cost for your area
to operate a pilot light.
What is an IPI ignition
system?
Intermittent Pilot Ignition is
an electronic system, which uses
an electrode to ignite the pilot
gas. In turn, the pilot flame
lights the main burner gas. The
term Intermittent is used
because the pilot burner flame
is only present when the main
burner is operating. When the
main burner is off the pilot is
also off. The IPI system ensures
the pilot flame extends over the
burner for immediate ignition
and secondly conserves energy
when the appliance is not in
operation.
Should I leave the batteries
in my IPI system?
No, the system should be run off
the main power source. Install
your batteries only when there
is a power outage.
Can I convert my standing
pilot fireplace to an IPI
system?
Check with your local dealer to
see if this is possible on your
specific model fireplace.
Can I convert my IPI system
to a standing pilot?
Check with your local dealer to
see if this is possible on your
specific model fireplace.
I
have a
fan kit
on my
gas
fireplace,
but it
doesn't
seem to
blow
much
air.
Your fan
kit has
a
rheostat
control
(like a
light
dimmer).
You can
get more
air from
your fan
by
making
sure the
fan
control
is
turned
up to
the
desired
level.
The fan
control
can be
found in
the
control
area
behind
the
lower
louver
of the
fireplace,
or on a
wall
switch
with
rheostat.
We also
provide
optional
remote
controls
which
can
control
your fan
speed
from
your
favorite
chair!
My
fan kit
is too
noisy.
What can
I do?
Our fan
kits
come
with a
rheostat
control
(like a
light
dimmer).
You can
turn the
control
down to
reduce
the air
noise
from
your
fan. The
fan
control
can be
found in
the
control
area
behind
the
lower
louver
of the
fireplace,
or on a
wall
switch
with
rheostat.
Can I
install
a blower
or fan
kit on
my
fireplace
after
the
fireplace
has been
installed?
Many of
our gas
fireplace
models
that
have
louvers
or
grills
on the
front
can have
a fan
kit
added.
You will
want to
make
sure
that
electricity
is run
to the
junction
box
underneath
the
fireplace
first,
before
ordering
&
installing
a fan
kit. You
can test
the
junction
box by
plugging
a lamp
into the
junction
box and
switching
it on
and off.
Also
make
sure the
circuit
breaker
is not
tripped.
If there
is no
electricity
to the
junction
box you
would
have to
run
electric
to the
fireplace
first
before
the fan
kit
could be
installed.
Can I
operate
my
fireplace
with the
fan off?
Yes.
If you
have any
other
questions
please
contact
us |
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